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Welcome to Boutique Mix!
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Store Policies
 
Thank you for shopping with Boutique Mix. Our goal is to provide you with a fabulous shopping experience from the comfort of your computer. To get the most out of your Boutique Mix shopping experience, please review our store policies below.
Payment
Shop securely with Credit Cards (Discover, Mastercard, Visa) or via Paypal. Boutique Mix accepts major credit cards (Discover, Mastercard, Visa) via our secure payment portal, Authorize.net. Your credit card company does not share your financial information with Boutique Mix.

Boutique Mix also accepts payment via Paypal, a safe, easy method that protects your financial information.You do not need a paypal account to use Paypal. Paypal allows you to use your credit card to make a purchase. As with your credit card payments, Paypal does not share your financial information with Boutique Mix.

Once payment is completed and finalized, you will automatically receive an order confirmation for your transaction. This confirmation will be sent to your email address. Please review your order for accuracy prior to submitting it for payment. Once your order is processed, it is a FINAL order and cannot be modified/cancelled.
Order Processing and Shipping
All Boutique Mix orders are processed based on availability and paypal/credit card verification. All in-stock items will be processed and shipped within 48 hours/2 business days. Boutique Mix will provide notification if an item is not in stock. In addition to the order confirmation, a shipping confirmation email (containing tracking information) will be sent once your order has been processed and shipped.

Orders placed on Friday after 12 PM ET will be processed on the following Monday Boutique Mix will contact customers if the item selected is out of stock or if additional credit verification is needed.

All orders are shipped via USPS ground shipping on Mondays through Friday only. Please note that shipping and delivery times do not include holidays and weekends. Boutique Mix ships to the Continental US, Hawaii, Puerto Rico, Canada and limited international destinations. Boutique Mix does not pay customs/tariffs. All custom and other international duties are the responsibility of the international customer. Please check your international shipment policies for more information.

Please note that though Boutique Mix offers no weekend or holiday delivery, we will issue refunds for missed guaranteed shipments. These refunds will be processed within 7 business days.

Shipping is a FLAT RATE of $6.00 on ALL orders - All orders are shipped with USPS Ground Shipping.
Free Shipping will be applied to all domestic orders over $200.
INTERNATIONAL Shipping is a FLAT RATE of $10.00
 
Exchange and Return Policies
We want you to love your fabulous items, but if for any reason you need to return (for a refund) or exchange any of the items you purchase, please read our policies carefully.
Return policy for full refund
To qualify for a full refund, all merchandise must be returned to Boutique Mix within 5 days (from the date of purchase) and must be in its original shipping condition (i.e., must not be altered, worn, washed) with all original tags attached.

Upon receipt of your return package within the applicable 5 day period, Boutique Mix will process your refund in the original form of payment within 5 business days. Boutique Mix will notify you via your chosen form of communication (email/phone) when the refund is complete.
Return policy for store credit
All returns after the applicable 5 day period, but within 7 days will be issued store credit only. Store credit remains valid for 90 days from the date of issuance. Please note the size of jewelry/clothing/shoes when shopping for these items, as returns for size will not be accepted where the size is listed in the product descriptions. (e.g., Iris Design Bracelets).
Exchange Policy
To qualify for an exchange, all merchandise must be returned to Boutique Mix within 7 days (from the date of purchase) and must be in its original shipping condition (i.e., must not be altered, worn, washed) with all original tags attached.

Upon receipt of your return package within the applicable 7 day period, Boutique Mix will process your exchange and notify you upon shipment. If an item is out of stock or backordered, Boutique Mix will notify you.

Boutique Mix reserves the right to deny exchanges on returned items that do not meet our return policy requirements.

Sale items/Shipping and handling fees/Restocking fees
All Sales are FINAL. Boutique Mix does NOT accept returns on any sale items.

Shipping/Handling charges are not refundable and will be subtracted from refund payments and store credit issued.

Please check your merchandise immediately upon receipt for any damages or incorrect shipments. If you receive a damaged or mis-shipped item, you must notify Boutique Mix within 2 days of your receipt to be eligible for refunds/exchanges/store credit.

For all returns/exchanges/store credit, please contact Boutique Mix at sales@babyokra.com to obtain the shipping return address. Package and ship the item (in its original condition) and original invoice to the Boutique Mix shipping return address.

Boutique Mix does not accept responsibility for packages shipped by others. We advise that you insure and track your shipment in the event it is damaged or misplaced.

There is a $1 restocking fee for all returned items. This amount will be subtracted from any refunds or store credit issued.
Sales Tax
Pursuant to law, Boutique Mix must collect sales taxes on all items shipping within the District of Columbia (DC). The DC sales tax is 5.75%. This tax will be added to all orders shipped within DC. Please note that the DC sales tax is separate from the shipping charges.
Boutique Mix Privacy Policy
Boutique Mix treasures its important relationship with its customers and understands the importance of customer privacy. Therefore, Boutique Mix makes every reasonable effort to ensure protection of customer privacy and security. Boutique Mix will never sell nor share your information with third parties.

The payment information you provide via the payment portals are not shared with Boutique Mix. Any personal information (emails, addresses) obtained by Boutique Mix for processing and shipping your order will not be provided to third parties.

Please read our extended Privacy Policy.
Newsletter Subscriptions
Stay in the fashion mix with Boutique Mix when you sign up for the optional Boutique Mix newsletter. From what's hot right now to what's on and style tips, you'll be always be in the stylish loop.

Thank you very much for your business.

MiMi, Owner, Buyer & Designer, Boutique Mix